Credit Guide
MyMates Finance Pty Ltd
Australian Credit License Number 430536
Level 9, 1 Corporate Court, Bundall QLD 4217
Overview/Who is My Mates Finance
My Mates Finance Pty Ltd ACN 145 218 453 Australian Credit License 430536 (My Mates Finance) is a credit provider for various asset finance products, including consumer credit.
My Mates Finance is the assignee of consumer credit contracts that were entered into with Walker Stores Pty Ltd (Receivers and Managers Appointed) (In Liquidation) (Australian Credit Licence 393023) (ACN 007 973 962) (Walker Stores), and the Chattel Mortgages and General Security Charges securing the loans provided under those contracts. This Credit Guide is for consumers whose contracts have been assigned.
My Mates Finance holds an Australian Credit Licence and is obligated to abide by the National Consumer Credit Act 2009 and Regulations. My Mates Finance also commits to abide by any mandatory industry code of conducts or any mandatory compliance guidelines issued by the Australian Securities and Investments Commission, My Mates Finance’s industry regulator.
My Mates Finance has, from time to time, entered into a referral services agreement with third parties for the introduction of prospective customers. No commissions have been paid, or are payable, on the consumer credit contracts that were assigned to My Mates Finance from Walker Stores.
My Mates is also the assignee of commercial loans and the Chattel Mortgages and General Security Charges securing those loans, and commercial lines of credit and commercial asset leases. This Credit Guide does not apply to commercial contracts (for business purposes).
Your Privacy Protection
The privacy of our customers’ personal information is and has always been important to us. We are committed to respecting our customers’ right to privacy and protecting their personal information. We are bound by the Australian Privacy Principles in the Privacy Act 1988 (Commonwealth) as well as other applicable laws and codes affecting personal information. Our staff are expected to respect our client’s privacy in accordance with our standards, policies and procedures.
We will maintain a file which contains all the personal details you have disclosed and the information included in your line of credit agreement. You can arrange to examine your personal file by simply contacting us.
Our complete company Privacy Policy is available upon request or on our website.
Complaints
If you have a complaint about the services we provide, the following procedures for resolution are available.
Most complaints or disputes arise from miscommunication and can usually be resolved amicably without delay. If you find yourself in this situation, contact us and explain your concerns in order for us to provide a speedy resolution.
If you have a complaint, please contact us first. We will use our best endeavours to resolve the dispute. If you are not satisfied with our responses, then you can seek the dispute to be escalated internally to senior management for a review and proposed resolution.
To do that, please contact the Complaints Officer on 1300 867 208 or by email: accounts@mymatesfinance.com.au
If we are unable to resolve the dispute or if you are unsatisfied with the outcome of the resolution we offer to your complaint, you can refer the matter to our external dispute resolution provider, Australian Financial Complaints Authority, or AFCA.
When you file a complaint with us, we will acknowledge your complaint within 1 day of receiving it. We will provide substantiative response to you within thirty (30) days from receipt of your complaint. If we cannot respond to you within that time frame, we will communicate with you explaining the reasons for the delay in our response.
You may refer the dispute or complaint to our external dispute resolution scheme at any time, however, if our internal process is not concluded by the time you refer the matter to the external dispute resolution scheme, they may ask you to wait until our internal process is complete.
| Telephone: | 1800 931 678 (free call) |
| Email: | info@afca.org.au |
| Internet: | www.afca.org.au |
| Mail: | Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001 |
Contact Details
My Mates Finance Pty Ltd ACN 145 218 453 Australian Credit Licence 430536
Level 9, 1 Corporate Court, Bundall QLD 4217
PO Box 8562 Gold Coast MC QLD 9726
accounts@mymatesfinance.com.au
Date of this Guide: 17 April 2026